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Below are frequently asked questions we receive from customers.

Turn the nozzle counter clockwise for higher volume.
Just keep turning the nozzle counter clockwise until the cap comes off. Rinse nozzle and screw the cap back on.

Depending on your water quality, the alkaline nature of iGOZEN microfine washing powder will react with the acid in the water and produce varying amounts of sediment. In essence, the cleaner the water, the lesser the sediment produced. The sediment will not harm or reduce the effectiveness of the product.

If you’d like to remove the sediment, you may pour the iGOZEN solution into another container, rinse out the sediment and refill your bottle with the iGOZEN solution.

Filtering out the white sediment can reduce the chances of your spray nozzle becoming stuck.
Yes. You can use iGOZEN Fruit/Vegetable Wash on your grains. Spray or soak, allow the IGOZEN to penetrate the grain and then rinse away any toxins that have been released.
iGOZEN is derived from natural seashell. It has no expiration date. As long as the powder is kept in the dry condition when you first get it, it will stay fresh for as long as you keep it.
Yes, IGOZEN is laboratory tested to kill 99.99% of bacteria such as E-coli, Salmonella, and Pseudomonas aeruginosa bacteria. IGOZEN may also eliminate other unwanted bacteria as part of restoring pH balance.
Yes, iGOZEN is an odorless, organic cleaner made from seashells and sea salt. Calcium is the main ingredient. There is no perfume, dye, lye, soap, or any other chemical substances in it.
Yes, Calcium and sea salt are the ingredients in our product and it has been labeled as safe for human consumption. IGOZEN organic cleaning products are specifically designed for use on or near foods.
No, it will not harm you if you consume it.
Log into My Account on iGOZEN website. Click on My Subscription. You will be presented with the options to cancel or suspend.

Call us at 1.800.320.3588